BHC Posted May 8, 2018 Share Posted May 8, 2018 So last Thursday after turkey hunting I came home to charge my Tactacam and it wouldn't charge, not sure if it was the USB cable or the USB port. I called Tactacam and they gave a RMA #, I mailed it out on Saturday they received it this morning, just got home from work and saw I got a email from them, stating they just shipped out free of charge a brand new Tactacam 4.0. I purchased it about 15 months ago. I will say this is great customer service, a company that backs up their product !!! Russ 11 1 Link to comment Share on other sites More sharing options...
Kayak Ken Posted May 8, 2018 Share Posted May 8, 2018 Nice to hear that. How long is the warranty good for? Link to comment Share on other sites More sharing options...
BHC Posted May 8, 2018 Author Share Posted May 8, 2018 4 minutes ago, kenny10177 said: Nice to hear that. How long is the warranty good for? https://www.tactacam.com/warranty/ Link to comment Share on other sites More sharing options...
B B Posted May 8, 2018 Share Posted May 8, 2018 (edited) I agree. Had an issue with mine also and had a new one in the mail within a few days of them receiving it. Edited May 8, 2018 by B B BHC 1 Link to comment Share on other sites More sharing options...
BHC Posted May 12, 2018 Author Share Posted May 12, 2018 Just received my new Tactacam 4.0 from them.....What great customer service, and fast replacement from them !!!! I don't like have issues with stuff I purchase but it's going to happen, it's great to know a company will back up their products Link to comment Share on other sites More sharing options...
BHC Posted May 13, 2018 Author Share Posted May 13, 2018 I think it was the USB port that had a problem, I just went to charge the new camera and the USB cable has a solid flush fit to it, the camera I returned was loose B B 1 Link to comment Share on other sites More sharing options...
Buck154 Posted May 13, 2018 Share Posted May 13, 2018 Good they back up their products BHC 1 Link to comment Share on other sites More sharing options...
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