Site issue on mobile device, reply box stuck with Loading message

[BowhunterNJ]

@electric10162 it seems like it's literally only reproducible on that specific device.  Do you have any updates in your App Store for your device system/os?

[electric10162]

Just now, BowhunterNJ said:

@electric10162 it seems like it's literally only reproducible on that specific device.  Do you have any updates in your App Store for your device system/os?

It actually completed an update last night. I will reboot the phone and see if anything changed.

[electric10162]

No change

[BowhunterNJ]

11 minutes ago, electric10162 said:

No change

Try in incognito to confirm?

[electric10162]

2 hours ago, BowhunterNJ said:

Try in incognito to confirm?

Same

[BowhunterNJ]

Just now, electric10162 said:

Same

Did you just change to this phone or did it work previously and suddenly this issue started?

[electric10162]

1 minute ago, BowhunterNJ said:

Did you just change to this phone or did it work previously and suddenly this issue started?

New phone. I think it worked for a few days.

[BowhunterNJ]

2 minutes ago, electric10162 said:

New phone. I think it worked for a few days.

The software company doesn't have an answer for this one, as it's the only Android device they've tested that has this behavior, which isolates the issue down to the phone specifically.  I'll keep Googling and see if I can come across anything.

[BowhunterNJ]

Can you try a different browser to see if it happens there?  Firefox is popular on Android.

Also check in App Store if Chrome has an update.

EDIT:  The software company is testing this out some more too to try and figure out what is going on with this particular phone and the underlying libraries.  I'll let you know if they find anything, but they requested you test on Firefox as well to see if it works there and is isolated to Chrome.

[electric10162]

I don't even know how to do these things. I have to be careful because Chrome is used throughout my day to day business. I'm usually very leery about making changes.

[BowhunterNJ]

27 minutes ago, electric10162 said:

I don't even know how to do these things. I have to be careful because Chrome is used throughout my day to day business. I'm usually very leery about making changes.

You should keep Chrome up to date.  Security patches and updates are released regularly and it's a good idea to stay with the current version.

Installing Firefox is a different app and won't impact Chrome at all.  But you can wait to see what the software company comes back with if you prefer!

[BowhunterNJ]

@electric10162, good news the software company confirmed this as a bug and are working on a fix, but no ETA is available yet.

[electric10162]

4 minutes ago, BowhunterNJ said:

@electric10162, good news the software company confirmed this as a bug and are working on a fix, but no ETA is available yet.

Thanks Matt!

[BowhunterNJ]

@electric10162 can you go to this link and copy and paste what's in the white box at the top?

https://www.whatsmyua.info/

Not sure if you installed Firefox, but if you did can you share it from there as well as Chrome?

[BowhunterNJ]

Cleaned up topic to reduce (my) confusion.  Working on emailing the user agent string over since you can't paste here (which is the problem in the first place).