Bowtech Acquires Excalibur Crossbows

[BowTechExperience]

I cannot believe this but I received the email from Bowtech with the announcement..

 

Is this good for Excalibur?????

 

Bowtech sure did have problems with their Strykezone line of crossbows.

 

I for one sure hope that Bowtech allows Excalibur to continue with their way of building an Xbow. Life time warranty on the bow not the owner, great customer service.

 

We shall see.

 

I look at it from my point of view as this. I was going to buy either a new Bowtech or an Excalibur Matrix Lynx... Think I'm leaning hard on the Lynx now...

 

 

 

 

 

 

 

 

Bowtech introduced two new bow this morning at the ATA show.

 

 

Carbon Overdrive. Solid limb. 6 1/2" brace height. 31 1/2 a to a. 340 fps. 24"-30"

RPM 360. Split limb. 6" brace height. 31" a to a. 360 fps. 25"-30"

 

 

 

 

 

 

 

 

 

Edited January 6, 2014 by BowTechExperience

[Bucksnbows]

Whenever a deal like this happens, you need to take a close look at if the buyer only buys the assets or both assets and liabilities.  If no liabilities, then the new owner doesn't need to honor any past warranties from the company they bought.       

[Axiom]

Interesting...

[Spent Brass]

Bowtech has the worst customer service in the bow industry.A quick search will show that if you have never dealt with them .Glad I bought a parker.

[BowTechExperience]

IMO it is not really a matter of poor customer service. Bowtech chooses to use their dealer network to deal with warranty issues. Some companies will deal with the individual and others will make the customer use the dealer network. Most times if a person has had a bad experience with Bowtech  CS, it usually falls on the dealer not doing their part. Most people when they have a problem with their vehicle,  take it to the dealer for service, not the manufacturer, Bowtech is the same way. Is this wrong? Noone  takes spoiled milk to the farmer, we take it back to where we bought it from... If you have a dealer who stands up for their customer with a manufacturer, a customer should have no issue getting warranty work. I witnessed a guy bring in an Experience he accidently dry fired at home to the shop I frequent and the dealer swapped out his damaged cams, and replaced his cables and string at no charge because he walked in and said  "guys, I dry fired my bow". Should they have warrantied the bow because of user error, well I guess it is the dealer's discretion . How was the dealer able to do this?, because they as a dealer stand by the customer and appreciate the truth and also have a great relationship with the manufacturer and their rep.

 

A lot of guys walk into a shop with a damaged product that is obviously "user mistake" and act like the bow or Xbow had a personal issue with the user and pretend that they have no idea what happened.. Example: Guy gets to his hunting area, cocks his crossbow, climbs into his tree stand, gets settled in and loads an arrow onto the rail of his bow. The safety is on, the bow has been loaded all day or half a day. At the end of the day, he decides to fire his crossbow to unload it from a cocked position, BANG!!!!! the bow explodes.... He storms back into the store and claims all he did was fire it and it exploded, but what he failed to do was check to make sure that the arrow was fully seated against the string when he fired it because they can work their way off the string ( gravity ) depending on how the guy keeps his bow up in the stand, and in this type of situation it is like simulating a dry fire because if the nock is not fully seated the string will jump the back of the arrow,  but in the customers view "he did nothing wrong". The dealer is trained to recognize these things on products they sell and being honest usually helps everyone.

 

Sure, there are a lot of threads on other forums where guys have had issues or problems getting things fixed, and what we read is a one sided story. I've read them too. I also read where the dealer charged the customer to do warranty work. Is that fair to the customer? If the product failed in any way covered by the warranty, there should be no charge to the customer to make him whole again. In a situation like that, it sounds like the dealer is taking advantage of the customer, not Bowtech the manufacturer.
 
I'm a Bowtech guy, I own a Specialist and an Experience and am now thinking about getting either a Carbon Overdrive or the RPM 360 so my opinion is biased  ..  your mileage my vary

Edited January 7, 2014 by BowTechExperience

[Hatchet]

a guy I work with bought the new BT Carbon Knight he shot it a bout 30 times during the weekend  n said that something didn't sound right, he took it back to the dealer n they looked it over n said one the limbs was starting to crack. course he was mad so he said he didn't want it n they gave him a full refund.

[BowTechExperience]

a guy I work with bought the new BT Carbon Knight he shot it a bout 30 times during the weekend  n said that something didn't sound right, he took it back to the dealer n they looked it over n said one the limbs was starting to crack. course he was mad so he said he didn't want it n they gave him a full refund.

 

A great example of good customer service on the dealer end. A less than honorable dealer might have said we will send it back to BT for limb replacement, but the dealer did right by his customer.

Edited January 7, 2014 by BowTechExperience