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BoatUS…sucks


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I have always been a Sea tow person, but this year I got BoatUS. Mistake. Yesterday coming home from fishing I had a tire blow out. I know this is my fault I didn’t have a spare. Lack of preparedness, check. 
 

anyway I call BoatUS and request trailer assistance at 3pm. They held me on the side of the road for 2.5 hours only to tell me they can’t do anything for me. Meanwhile I was calling every where under the son looking for a tire. Negative. I had to drive 35 miles on 3 good wheels. Ruined my rim but oh well. Today I found 2 wheel assemblies bought and repaired. Never using BoatUS again. Sorry venting and it all could have been avoided. 

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23 minutes ago, blackpowder said:

I have always been a Sea tow person, but this year I got BoatUS. Mistake. Yesterday coming home from fishing I had a tire blow out. I know this is my fault I didn’t have a spare. Lack of preparedness, check. 
 

anyway I call BoatUS and request trailer assistance at 3pm. They held me on the side of the road for 2.5 hours only to tell me they can’t do anything for me. Meanwhile I was calling every where under the son looking for a tire. Negative. I had to drive 35 miles on 3 good wheels. Ruined my rim but oh well. Today I found 2 wheel assemblies bought and repaired. Never using BoatUS again. Sorry venting and it all could have been avoided. 

AAA would a got

 er done,? $99.00 a year.

Edited by hunterbob1

“In a civilized and cultivated country, wild animals only continue to exist at all when preserved by sportsmen.” -Theodore Roosevelt

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2 minutes ago, mazzgolf said:

Oh yeah, look at that. You have to pay the additional $14 for "Trailer Care" but that's cheap enough to get it without thinking about it: https://www.seatow.com/membership/join?cardtype=gold&trailercare=marine

 

31 minutes ago, Lunatic said:

I did not even know the coverage from either company includes problems on land 

Yep. Mazzgolf found it. But it’s useless. 

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(I'm looking at this because my dad got a new boat and has BoatUS through Geico - need to know what is and is not covered!)

I found this: https://www.boatus.com/products-and-services/boat-insurance/boat-towing-coverage

Quote

 

"Trailer Your Boat?

Roadside Assistance is included when you purchase insurance for your trailer. Service includes towing to nearest repair facility, flat tire repair, battery jumps and fuel delivery."

 

So BoatUS seems to have the same as SeaTow - you have to pay an extra amount to "purchase insurance for your trailer". I can't find out how much it is on the webpage, but BoatUS does offer extra trailer insurance just like SeaTow.

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2 minutes ago, mazzgolf said:

(I'm looking at this because my dad got a new boat and has BoatUS through Geico - need to know what is and is not covered!)

I found this: https://www.boatus.com/products-and-services/boat-insurance/boat-towing-coverage

So BoatUS seems to have the same as SeaTow - you have to pay an extra amount to "purchase insurance for your trailer". I can't find out how much it is on the webpage, but BoatUS does offer extra trailer insurance just like SeaTow.

Trailers are covered by your auto insurance.

“In a civilized and cultivated country, wild animals only continue to exist at all when preserved by sportsmen.” -Theodore Roosevelt

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7 minutes ago, mazzgolf said:

(I'm looking at this because my dad got a new boat and has BoatUS through Geico - need to know what is and is not covered!)

I found this: https://www.boatus.com/products-and-services/boat-insurance/boat-towing-coverage

So BoatUS seems to have the same as SeaTow - you have to pay an extra amount to "purchase insurance for your trailer". I can't find out how much it is on the webpage, but BoatUS does offer extra trailer insurance just like SeaTow.

Yes. That why I got them this year. 

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7 minutes ago, blackpowder said:

I thought they might be. But I couldn’t find anyone who had the tire and BoatUS said no one in the are could do the repair. Oh well it’s home and fixed. 

Oh!! Are you saying you *are* covered fully (trailer included) through BoatUS but they just failed to help? They said no one was in the area so they couldn't help even though you HAD the trailer insurance???

When you said, "They held me on the side of the road for 2.5 hours only to tell me they can’t do anything for me." I thought you meant they were saying, "Sorry, we can't do anything for you because you didn't get the extra insurance". But I think you are saying "I had the insurance and they just failed to live up to their end of the bargain".

I'd have a major problem with that and I would be making calls Monday morning to them to ask for an explanation and a refund.

Edited by mazzgolf
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1 minute ago, blackpowder said:

I thought they might be. But I couldn’t find anyone who had the tire and BoatUS said no one in the are could do the repair. Oh well it’s home and fixed. 

Glad you made it home that sucks  what you went through but hey  lesson learned be prepared!

“In a civilized and cultivated country, wild animals only continue to exist at all when preserved by sportsmen.” -Theodore Roosevelt

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9 hours ago, mazzgolf said:

Oh!! Are you saying you *are* covered fully (trailer included) through BoatUS but they just failed to help? They said no one was in the area so they couldn't help even though you HAD the trailer insurance???

When you said, "They held me on the side of the road for 2.5 hours only to tell me they can’t do anything for me." I thought you meant they were saying, "Sorry, we can't do anything for you because you didn't get the extra insurance". But I think you are saying "I had the insurance and they just failed to live up to their end of the bargain".

I'd have a major problem with that and I would be making calls Monday morning to them to ask for an explanation and a refund.

Yes. I have the trailer coverage. They offered a tow on flat bed. But because I have a t-top the boat is now to tall. Liability won’t let them take it and I guess some overpasses. 

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