Need laptop/computer help

[Hatchet]

Hey all been a while. Well here's my problem Friday nite my LT was work'n fine Saturday windows 7 wouldn't load . It took me to a screen that had two options "repair or start windows normally " I hit start normal took me back to the previous screen so I hit repair n looked at a black screen for 30 mins . Shut it off n back on same thing . So I hit F12 reboot HDD recovery to out of box factory well lost every thing! I do have a back up disk n a windows repair disk, my ???? Is which disk do I run n do I need to shut off Nortons 360 to get the disk to work ? The laptop is only bout 3yrs ol n don't really want to use it for target practice just yet. Please help me!

 

Sorry in advance but I'm still a piney n now I come crawln on my hands n knees to seek the help of the great n powerful nerds!

 

Edited for by every thing I mean pix logins n favorites . The repair disk m back up was made by me from widows prompt

Edited July 6, 2014 by Hatchet

[Axiom]

 

   

[Haskell_Hunter]

Not sure where to start with this, but I'll take a stab at it.

 

Biased on what you've written, you reset the computer back to factory defaults. Not the greatest thing, but it does what it says it will do. Unfortunately, in most cases it blasts your data at the same time. No programs or data files anymore.

 

You have a backup, and I'll assume it's a Windows Backup the feature that's built into Windows itself. When you go to Control Panels you'll see a backup hand restore section. Open that control panel and make sure your external drive is connected to the computer. If Windows sees the backups on there when you plug it in, great. If not, we might have to tell Windows where the backups are located.

 

When you get to the backup and restore control panel look at the restore section. If all it says is Select another backup to restore files from, click that. It will launch a wizard that will guide you through locating your backups and selecting which one to restore. Tat should bring nearly everything back from the dead.

 

Let me know if that works or not.

[Hatchet]

Thanks Haskell ! I'll try later . I did get my pix, favs n music back from the disk there just in a user file some where the one thing that I didn't get back was my Nortons 360 wihich had all my log ins n passwords, I thought when I was making the backup disk. Though I saw it get saved. Any way all my stuff is going on paper as soon as I can remember all my passwords n logins