Ruger, what great customer service!

[thefirstndsecond]

All I have to say is WOW!!!

 

So I purchased a Ruger Red Label 12ga engraved from a personal sale this past Dec.

 

I took it out and shot it a couple of times. This last time while I was cleaning it I noticed a very fine crack in the forestock right along the grain of the wood. It went from the tip to the checkering.

 

I called Ruger up expecting to pay for the replaced part.

 

The gentleman on the end of the phone started asking for my address, telephone, serial number of the gun, and gave me an RMA#. I then interrupted and asked how much? 

 

He said well, if this is not you throwing it down, or using reloads, it will be the cost of shipping.

 

I shipped the gun to Ruger in a box packed with bubble wrap and foam peanuts. I got the gun back in about a week. It came inside a new Ruger factory box with new owners manual and cleaning cloth. NO charge and they replaced the foregrip for free.

 

I am very impressed with Ruger. 

 

It really shows customer service.

Edited October 4, 2013 by thefirstndsecond

[BHC]

now that is great CS, only if all companies acted like that

[Palawman30]

 

All I have to say is WOW!!!

 

 I got the gun back in about a week.

 

I am very impressed with Dick. 

 

It really shows customer service.

 

 

 

See you can count on Dick!

Edited October 4, 2013 by Palawman30

[thefirstndsecond]

See you can count on Dick!

Hahahahaha way to misquote me man!!!

 

Very creative! Must have taken you all day. ahahha 

[Palawman30]

Hahahahaha way to misquote me man!!!

 

Very creative! Must have taken you all day. ahahha

 

 

 

It did actually......

While I was sitting here waiting for you.....

Hahahahahahahahahaha

 

 

 

 

Seriously though....I love that gun!

[GunDogs]

Do you think they would return a gun sock if you shipped the shotgun in one? I need to return a shotgun to Ruger and was thinking about putting it in a silicone gun sock, then bubble wrap, then in a box with the packing peanuts for shipping.

[thefirstndsecond]

Do you think they would return a gun sock if you shipped the shotgun in one? I need to return a shotgun to Ruger and was thinking about putting it in a silicone gun sock, then bubble wrap, then in a box with the packing peanuts for shipping.

Call them and ask.